RaqMenu ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
Personal Information
When you register for an account or use our services, we may collect:
Name, email address, and phone number
Restaurant/business name and address
Payment and billing information
Profile photos and logos you upload
Usage Information
We automatically collect certain information when you use our platform:
Device information (browser type, operating system)
IP address and approximate location
Pages visited, features used, and time spent
QR code scan data and menu view statistics
Customer Data
When end customers use your digital menu, we may collect:
Order details and preferences
Table number and session information
Reviews and ratings submitted
2. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery — To provide, maintain, and improve our digital menu and restaurant management platform
Account Management — To create and manage your account, process payments, and send account-related communications
Analytics — To provide you with restaurant performance analytics and insights
Communication — To send service updates, security alerts, and support messages
Improvement — To understand usage patterns and improve our platform features
Legal Compliance — To comply with applicable laws and regulations
3. Data Sharing and Disclosure
We do not sell your personal information. We may share data in these limited circumstances:
Service Providers — With trusted third-party services that help us operate our platform (hosting, payment processing, email delivery)
Legal Requirements — When required by law, court order, or government regulation
Business Transfers — In connection with a merger, acquisition, or sale of assets
With Your Consent — When you explicitly authorize us to share your information
4. Data Security
We implement industry-standard security measures to protect your data:
SSL/TLS encryption for all data transmission
Encrypted storage for sensitive information
Regular security audits and updates
Access controls and authentication protocols
Secure cloud infrastructure with trusted providers
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion:
Personal data is deleted within 30 days
Anonymized analytics data may be retained
Legal and financial records are kept as required by law
6. Your Rights
You have the following rights regarding your personal data:
Access — Request a copy of your personal data
Correction — Update or correct inaccurate information
Deletion — Request deletion of your personal data
Export — Download your data in a portable format
Opt-out — Unsubscribe from marketing communications
To exercise these rights, contact us at the email address provided below.
7. Cookies and Tracking
We use essential cookies to:
Keep you logged in to your account
Remember your language preferences
Maintain your session security
We do not use third-party advertising cookies or cross-site tracking.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.
10. International Data Transfers
Your data may be processed and stored in servers located in different countries. By using our platform, you consent to the transfer of your information to countries that may have different data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last updated" date.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: